Frequently Asked Questions
Everything you need to know about shopping for your home at Leader Online.
What are your standard shipping times for furniture?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for select heavy items, which includes room-of-choice placement, unpacking, and full assembly by our professional team.
What is your return policy for home decor and furniture?
We offer a 30-day return policy. Items must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different monitor settings and natural variations in materials like wood and fabric, slight color differences may occur.
What payment methods do you accept?
Leader Online accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal so you can monitor your delivery in real-time.